 @article {4122,
	title = {Defining and building a decision support system : the experience of the Biblioth{\`e}que nationale de France},
	journal = {Liber quarterly : the Journal of European Research Libraries},
	volume = {15},
	number = {1-4},
	year = {2005},
	pages = {250{\textendash}261},
	author = {Suzanne Jouguelet and Thierry Pard{\'e}}
}
